The short version
1.What is paid and what is free
The Free plan costs nothing and never expires. Paid plans (Plus and Pro, billed monthly or yearly in PKR) remove daily and weekly caps and unlock AI practice sets. Payments are made by JazzCash, Easypaisa or bank transfer and are activated after verification.
This page sets out when and how a paid plan can be refunded.
2.When you can get a refund
The following applies to Plus and Pro purchases made on SCALE:
- Changed your mind (7-day window). Ask within 7 days of payment and, if you have used fewer than 3 mock exams or practice sets on the paid plan, we refund in full. Yearly plans get the same 7-day window.
- Faults on our side. If paid content is inaccessible to you because of a fault on our side - a broken exam, a payment that succeeded but unlocked nothing, or a platform outage during your attempt - you can request a full refund within 7 days of the purchase.
- Erroneous charges. If you are charged in error (a duplicate charge, a charge after you cancelled, or an unauthorised charge), we will refund it in full as soon as you tell us - there is no time limit on clearly erroneous charges.
- Cancelled subscriptions. Subscriptions cancelled mid-cycle stay active until the end of the period you paid for; we do not issue partial refunds for unused time unless the content was inaccessible as above.
3.What is not refundable
We do not refund where the 7-day window has passed and the paid content was accessible, completed the exam or consumed the benefit. This keeps pricing fair for everyone and lets us keep building.
If something felt different from what was described, email us and we will look at it case by case.
4.How to request a refund
Email support@scalebackend.net with the email you registered with and, if you have it, the payment receipt or transaction reference.
We aim to process approved refunds within 5 business days, back to the original payment method (JazzCash, Easypaisa or card, depending on how you paid).
5.Changes to this policy
Because nothing is paid yet, this policy describes our intended approach rather than a live charge process. We will update it with exact terms when payments launch, and material changes will be announced on the site.
The terms of service apply alongside this policy.